SHIPPING POLICY

We ship worldwide safely and securely using a courier service for Greece and DHL or National Greek Postal Tracked Service for the rest of the world.

When all items in your order are in stock we will process the order within 24hours and then It takes up to 2-3 working days for it to arrive to you depending on where you are based in Greece or 5-10 working days for the rest of the world. If your order is placed over the weekend, your items will be shipped on the following Monday.
When ordered items are not in stock we will notify you the same day.

Our company is not responsible for delays due to: the function of the carrier, or their faulty communication with the customer, negligence on behalf of the customer to communicate with the carrier, delays of Customs offices, strikes, or any other incident.

Please note an order that contains more than one product will not be shipped until the full order is ready. A separate delivery fee will have to be paid for part shipping of an order.

Τhe address declared by you needs to be real and valid. If the carrier is unsuccessful in their attempt to deliver the goods due to absence or change of address, you are responsible for the prompt notification of the carrier or you will be charged any additional cost of shipping.

Delivery is FREE to Greece for orders over 100 euros and the cost for orders below is €4 per parcel (small items up to 2kg). 

RETURN & EXCHANGE POLICY

Coconela insures each purchase during time in transit until it is delivered to you.

If you purchased online and you are unhappy with our products in anyway, they can be refunded provided they are in a saleable condition. This does not apply to plants, bulbs, furniture or lighting orders which are bespoke and made to order for you.
Items must be returned within 7 days of being received by you.

We will only accept returns provided that the goods in question are returned by you and received by us in the same condition as delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

We will not accept returns for any items that have been used or if the packaging has been destroyed (For hygiene reasons earrings are excepted). Please make sure to keep the original packaging if anything is broken as otherwise the shipping company will not take responsibility. Upon receipt of an order, you should notify us by email at coconelastore@gmail.com on the same day if there is a problem. Please check items thoroughly before removing any attached tags and before disposing of any original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to the original method of payment, within a certain amount of days.

Please note that this refund policy only applies to products bought online. If you purchased in our bricks and mortar store, we do not give refunds (except of faulty items) but we will offer an exchange or a credit note.

Returns of faulty items will be accepted if the goods were faulty when delivered to you. We take every responsibility to check your purchase thoroughly for any faults before shipping. All items returned as faulty will be inspected on receipt and any items deemed subject to fair ware and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting coconela@gmail.com about the fault. Returns of faulty goods must be received by us within 7 days of being delivered to you.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Refunds will be made within 14 days of us receiving the returned product(s). Please note refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.

Returns and exchanges received outside of the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international custom duties and sales taxes are not refunded for shipments outside the EU.

Please note that this refund policy only applies to products bought online. If you purchased in our bricks and mortar store, we do not give refunds (except of faulty items) but we will offer an exchange or a credit note.

If you have any questions or require further information, please contact us by email at coconelastore@gmail.com. If you would prefer to speak to us over the phone or in person, please give us a call at 2661030107 for more details.